Last updated: 13 February 2026
Propell Holdings Ltd and related entities respect customer privacy rights. This policy outlines our personal information collection and treatment practices in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Personal information is collected only for primary purposes or with consent. We do not knowingly collect information from children under 18. Sensitive information (racial/ethnic origin, political opinions, religious beliefs, criminal records, health data) requires specific consent.
We collect your email, name, and enquiry details via our website, email, phone, or direct writing. This information is used to investigate and address customer enquiries, manage mailing list subscriptions, conduct de-identified analytics, support business transactions, and ensure quality assurance.
We collect email, name, and shareholder identification (HIN) either directly or through Link Market Services. This is used to facilitate share purchases, shareholding administration, regulatory reporting (ASX), general meetings, and business transactions.
We collect director details (email, name, title, gender, phone), driver's licence, date of birth, business information (ABN, address, trading data), bank details, and credit ratings/history. This information is collected directly, from credit providers, credit reporting bodies (Illion), verification services, marketing companies, and business partners.
This is used to facilitate the extending of credit, including financial assessment, creditworthiness evaluation, account management, regulatory compliance, analytics, dispute resolution, product information, and quality assurance.
We collect name, email, browsing history, location data, IP address, browser/OS information, and access duration through online forms, service providers, and marketing companies. This is used to understand customer intention and stage of purchase journey, support applicants, conduct de-identified analytics, and manage mailing list subscriptions.
We collect contact details, bank details, residency information, next of kin, employment history, identifying documents (passport, licence, photo), CV information, tax/superannuation data, background check results, and referee information. This is collected through onboarding forms and pre-employment screening to process applications for employment or engagement.
Personal information is used for the purposes for which it was collected, or with your consent or legal authorisation. Uses include: providing products and services, verifying identity, processing payments, conducting credit checks, product administration, research and development, communications, and complaint investigation.
Disclosure occurs only for collected purposes, with consent, or as required by law. Third parties who may receive your information include:
Where a broker or intermediary is involved, authorisation extends to them for assessing, establishing, administering, servicing, varying, paying out, discharging or refinancing your loan.
Personal information may be stored or processed in countries outside Australia. Website hosting is in Australia. Suppliers and contractors are Australian-based. Information submitted for publication may be accessed globally via the internet.
You may request details of your personal information per Privacy Act provisions within 30 days (or longer with written notice). Costs may apply per Privacy Act restrictions. Information is provided in your requested format where possible.
Contact support@propell.au for complaints. We will respond within a reasonable timeframe. If unresolved within 30 days, a written explanation will be provided.
You may escalate complaints to the Office of the Australian Information Commissioner (OAIC):
You may request corrections for inaccurate, incomplete, or outdated information. We will contact credit reporting bodies regarding disputed credit data. If agreed, changes are made within seven days with written notification. If disagreed, written reasons are provided with escalation steps outlined.
We may change this Privacy Policy in the future. Modifications will be effective immediately upon posting on our website.
Information collected includes browser type, operating system, and previously visited sites. This is used for aggregated traffic analysis. Cookies store usage details and may be rejected via browser settings, though this may limit site functionality.
Cookies are small files that identify users and store site usage details. They are not malicious. We use cookies to:
Third-party cookies may be used for statistics and advertising. You may refuse cookies via your browser settings, though some services may not function properly without them.
If you have any questions about this Privacy Policy, please contact us: